【摘要】 移动互联网迅速崛起并深刻影响政府公共服务供给。在公共行政学的政治—行政两分框架下,分析移动政务对公共服务创新的挑战:一方面以公众需求为中心提供公共服务;另一方面重塑官僚制内部组织流程和外部职能边界,从根本上提高公共服务效率。通过技术决定论与社会建构论的争论,指出移动政务促进公共服务创新的局限性:移动信息技术在促进公共服务创新的同时,也受到文化、制度等社会因素制约。就如何提高中国移动政务推动公共服务创新的作用提出了组织层面完善政绩评价机制、制度层面明晰数据产权、个体层面弥补数据鸿沟的改革建议。更多还原

【Abstract】 Rapid development of mobile Internet has great impacts on the supply of public service provided by the government. This paper analyzes the challenges of mobile e-government on the innovation of public service in the politics-administration dichotomy under the public administration framework. On the one hand, the public service is centered on public needs; on the other hand, it reshapes the internal organization procedures and boundaries of external functions of bureaucratic system to improve the efficiency of public service. It points out the limitations of mobile e-government to promote public service innovation through the analyses on determinism of technology and social constructivism: although the mobile information technology promotes the innovation of public service, it is also restricted by social factors such as culture and social system. Finally, this paper proposes the reforms measures regarding how to improve the innovations of public service through mobile e-government in China such as improving the performance evaluation mechanism at organizational level, clarifying the data property rights at institutional level, and bridging the data gap at individual level.更多还原