节点文献
基于农村患者就医特点的门诊流程再造探索
Outpatient Service Process Reengineering Based on Characteristics of Rural Patients Seeking Medical Treatment
【摘要】 随着医疗保障制度的不断完善,释放了广大农村患者的就医需求。郑州大学第一附属医院就诊患者中以省内外农村患者为主,为更好地服务农村患者,医院结合农村患者的就医特点,不断优化门诊就诊流程,成立了多个服务中心,实行弹性工作制,完善了医前—医中—医后全程优质服务体系,推出多项便民惠民举措,全面改善农村患者的就医体验。
【Abstract】 With the improvement of medical security system,the demand for medical treatment for rural patients is released. The hospital has always been dominated by the patients in the rural areas inside and outside the province. In recent years,the hospital has optimized outpatient service process and set up a number of service centers based on characteristics of the patients. In addition,the hospital carried out flexible work system,optimized overall outpatient procedure,introduced lots of measures to benefit the people,and improved the medical experience of rural patients in all aspects.
【Key words】 rural patient; medical treatment characteristics; process reengineering;
- 【文献出处】 中国医院管理 ,Chinese Hospital Management , 编辑部邮箱 ,2019年12期
- 【分类号】R197.3
- 【被引频次】2
- 【下载频次】220