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基于信息化技术的门诊医疗服务质量精细化管理的实践探索

Information technology-based refined management of outpatient service quality

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【作者】 刘广伟王振虹曲政海刘洋郭慧玲宗金宝闫玉芬李爱芹

【Author】 Liu Guangwei;Wang Zhenhong;Qu Zhenghai;Liu Yang;Guo Huiling;Zong Jinbao;Yan Yufen;Li Aiqin;Outpatient and Emergency Department,Affiliated Hospital of Qingdao University;Education and Training Department,,Affiliated Hospital of Qingdao University;

【通讯作者】 李爱芹;

【机构】 山东青岛大学附属医院门急诊部山东青岛大学附属医院教育培训部

【摘要】 信息化技术在实现精细化管理方面发挥出日趋重要的作用。近年来,我院依托信息化建设构建起一套科学有效的门诊环节质控管理考核体系,在推进医院管理精细化、专业化方面发挥了重要作用,取得了满意成效。文章详细介绍了我院在门诊预约、医师出诊及门诊病历质控管理等方面以信息化为手段建立的门诊精细化管理体系,实行了质控信息的自动提取,大幅提升了门诊管理效能,促进医疗质量的不断提升,改善了患者就医体验。这种全方位、深层次的信息化医疗质量管控模式有效促进了门诊医疗质量的持续改进和提高。

【Abstract】 Information technology plays an increasingly important role in achieving refined management. In recent years,based on informationization construction, a scientific quality control, management, and evaluation system was established in our hospital, which has effectively promoted the refinement and professionalization of hospital management and achieved satisfactory results. This system enables the informationized outpatient appointment, scheduled physician visits, and quality control of outpatient medical records. It allows the automatic extraction of quality control information, improves the efficiency of outpatient management,promotes the continuous upgrade of medical quality, and improves the patient experience. This comprehensive and in-depth medical quality control mode based on information technology has effectively promoted the continuous improvement in outpatient medical quality.

  • 【文献出处】 中国医疗管理科学 ,Chinese Journal of Medical Management Sciences , 编辑部邮箱 ,2019年02期
  • 【分类号】R197.324
  • 【被引频次】14
  • 【下载频次】446
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