【摘要】 福建医科大学附属第二医院基于协同论创新性提出管理型服务中心,赋予其统筹协调、转变服务理念、运用服务剧本演练模式规范服务行为、再造关键流程、推进信息化建设和内部监督回访等6大职能。介绍了管理型服务中心的组织架构和具体实践举措,论证了运行成效,分析了其现存问题和进一步发展的方向。更多还原

【Abstract】 Based on the integrated innovation theory, management service center in Fujian Medical University Affiliated the 2nd Hospital has been set up with the functions in service coordination, changing service concept, service rehearsal, process reconstruction, informatization and internal follow up. The organization framework and measures of management service center has been introduced and the problems, effectiveness and prospection also have been discussed.更多还原