【摘要】 目的:提高小袋包装中药配方颗粒的调剂质量,降低调剂差错率、缩短摆药时间。方法:对我院中药房小袋包装中药配方颗粒的调剂,从"人、机、环、法、物"5个方面找出关键影响因素进行两轮PDCA循环管理干预。比较PDCA循环管理干预前(2015年7-12月,A组)、第1轮PDCA循环管理干预组(2016年1-6月,B组)、第2轮PDCA循环管理干预组(2016年7-12月,C组)3个阶段的调剂内差、摆药时间,评价管理效果。结果:通过改善调剂环境、建立调剂标准操作规程、制订奖惩制度、人员培训等整改措施,经过两轮PDCA循环管理干预后,我院中药房小袋包装中药配方颗粒的调剂差错率由干预前A组的4.19%(170/4 061)下降至干预后B、C组的1.69%(85/5 043)、0.98%(53/5 408)(P<0.05或P<0.01),剂数为7剂的处方平均摆药时间由干预前A组的(9.08±2.56)min缩短至干预后B、C组的(7.37±1.98)、(5.97±1.64)min(P<0.05)。结论:我院实施的PDCA循环管理干预可降低小袋包装中药配方颗粒的调剂差错率、缩短摆药时间。更多还原

【Abstract】 OBJECTIVE:To improve dispensing quality of small package of TCM formula granule, reduce the rate of dispensing error and shorten dispensing time. METHODS:Key influential factors for small package of TCM formula granule dispensing in our hospital were found out from 5 respects of"man,machine,environment,method,material";two cycles of PDCA cycle management intervention were conducted. Dispensing internal error and dispensing time were compared before PDCA cycle management intervention(Jul.-Dec. 2015,group A),first cycle of PDCA cycle management intervention(Jan.-Jun. 2016,group B)and second cycle of PDCA cycle management intervention(Jul.-Dec. 2016,group C),the effects of management were evaluated. RESULTS:By improving dispensing environment,establishing dispensing standard operation procedure,formulating reward and punishment system,staff training,after 2 cycles of PDCA cycle management intervention,the rate of small package ofTCM formula granule dispensing error in TCM pharmacy of our hospital decreased from 4.19%(170/4 061) before intervention that of group A to 1.69%(85/5 043)and 0.98%(53/5 408)in group B and C after intervention(P<0.05 or P<0.01). Average dispensing time of each prescription with 7 doses were shortened from(9.08±2.56)min before intervention(group A)to(7.37±1.98),(5.97±1.64)min in group B and C after intervention(P<0.05). CONCLUSIONS:PDCA cycle management intervention in our hospital can reduce the rate of small package of TCM formula granule dispensing error and shorten dispensing time.更多还原