【摘要】 采用案例研究法对比分析4家高科技企业在相似产品质量危机后的行动和结果,发现了危机"逆生存"现象(即危机行动不当却仍然能够生存发展)。研究结果表明,上述不当危机行动后之所以仍能生存下来是因为合法性继续存在。这种危机行动合法化存在由内至外或由外至内两条路径。如果企业具备强渠道权力,能够控制和影响其他成员的行为,就会由内至外地获取合法性,形成危机"逆生存"机制。研究结论丰富了危机管理和组织合法性研究,拓展了渠道权力理论在危机情境中的应用,对企业的危机管理实践具有指导意义。更多还原

【Abstract】 This paper compares and analyzes the crisis actions and results of four high-tech enterprises after the similar product quality crisis using the case study method,and finds a crisis"reverse survival"phenomenon that the enterprise can still survive and develop even if the crisis action is improper.Further research shows that the reason why the above-mentioned enterprise can still survive is because the legality continues to exist.The crisis action legitimacy has two paths either from external to internal or from internal to external.If an enterprise has strong channel power,which can control and influence the behavior of other members,it will obtain legality from the inside to the outside and form the mechanism of a crisis"reverse survival".This study has enriched the study of crisis management and organizational legitimacy,expanded the application of channel power theory in crisis situations,and provided guidance for corporate crisis management practices.更多还原