【摘要】 目的:编制心理热线咨询技能评定表(CSRSPAH)并对其信效度进行检验。方法:参考国外有关研究结果并结合国内实践,编制包含5个维度共50个条目的初始评定表。经过预评估与访谈,对条目进行调整和删减后,确定了包含咨询流程、咨询态度和交流技巧共3个维度22个条目的修改稿。抽取2005-2007年的37个来电录音,由7名督导用评定表修改稿分别对这37个录音独立进行评估,以检验CSRSPAH的评定者一致性;另抽取2013-2014年的318个来电录音进行评估,以检验CSRSPAH的结构效度,并计算总评定表和各维度的内部一致性、各条目鉴别力指数、条目与维度分的相关。结果:验证性因子分析时,因缺失值过多,剔除"转介"条目,获得21个条目的CSRSPAH定稿,其因子结构模型的拟合指数分别为χ~2/df=675.21/186,CFI=0.92,NNFI=0.91,RMSEA=0.10,SRMR=0.08。评定表总分及咨询流程、咨询态度、交流技巧3个维度的内部一致性Cronbachα系数分别为0.89、0.68、0.81和0.77。评定表总分及3个维度的评分者一致性系数ICC为0.67、0.59、0.59和0.67。各条目鉴别力指数介于0.09~0.32,各条目与各维度分和总分的相关均大于0.3(均P<0.05)。结论:心理热线咨询技能评定表的效度和信度的多数指标基本达到心理测量学要求,可用于今后对热线工作质量监督及相关研究。更多还原

【Abstract】 Objective: To develop the Counseling Skills Rating Scale for Psychological Aids Hotline( CSRSPAH),an instrument to objectively assess the quality of process of counseling or intervention provided by hotline operators,and to test its validities and reliabilities. Methods: A draft of the scale,which consisted of 50 items under 5 dimensions,was designed in line with previous researches and the practice. In pilot study,supervisors at Beijing psychological aids hotline, assessed tape recorded sessions and gave feedbacks on the draft of the scale. The scale had been revised based on the pilot study. Twenty-eight items were deleted,and several items were rephrased. Finally,a scale which consisted of 22 items within 3 dimensions,i. e. counseling process,attitude,and communication skill,was developed. The scoring standards of the scale were also developed. To evaluate the IntraClass Coefficients( ICC) of the CSRSPAH,each of the tape records of 37 callings from 2005 to 2007 were assessed by 7 supervisors independently,using the scale. And the tape records of other 318 callings from 2013 to 2014 were also assessed by supervisors,using the CSRSPAH. The results of the 318 assessed callings were used to test the construct validities with the Confirmative Factor Analysis. The Cronbach α coefficients of the total score and three dimensions,the discriminant indices of every items,and correlations of each items and each dimensions were calculated,based on the 318 assessed callings. Results: One of the items( "referral") was deleted due to excessive amount of missing data. Results of confirmative factor analysis of the remained 21-item scale revealed that the 3-factor construct structure of the scale was robust. The fitting indices of the confirm factor analysis were,χ~2/df = 675. 21/186,CFI = 0. 92,NNFI = 0. 91,RMSEA = 0. 10,SRMR = 0. 08. The Cronbach α coefficients of the total score,scores of counseling process,attitude,and communication skill,were 0. 89,0. 68,0. 81 and 0. 77,respectively. The ICCs of the inter-rater reliabilities of the total score and 3 dimensions of the scale were 0. 67,0. 59,0. 59,and 0. 67,respectively.The discriminant indices of all the 21 items ranged from 0. 09 to 0. 32. The correlation coefficients of scores of each items and scores of 3 dimensions and total scores were greater than 0. 30, and reached statistical significance. Conclusion: The validities and reliabilities of the Counseling Skills Rating Scale for Psychological Aids Hotline are acceptable. The scale could be used in assessing the quality of hotline counseling or intervention,and related studies in the future.更多还原