【摘要】 目的调查并分析老年脑卒中患者的住院满意度情况,分析其影响因素,并制定相应的对策,为临床住院情况奠定基础。方法通过调查问卷的形式,调查2015年5月至2016年5月期间老年脑卒中患者的住院满意度情况。结果统计所有患者的住院满意度情况发现,以73.6%为总体满意度,其中高于总体满意度的是服务态度、诊疗技术、维护患者权利、安全;但低于总体满意度的如下(从高到低):医患交流、服务环境、健康教育、服务流程、性价比、医疗费用。进一步通过Spearman相关性分析各项满意度情况与总体满意度之间的关系发现,性价比与总体满意度之间的关系是最密切的,其次为医患交流、诊疗技术及患者安全等(P<0.01)。结论在临床老年脑卒中患者的住院治疗过程中,应加强医患交流、健康教育,优化服务流程、改善服务环境,降低医疗费用,提升性价比,以保障患者的住院满意度。更多还原

【Abstract】 Objective to investigate and analyze inpatient’s satisfaction degree of elderly cerebral apoplexy patients,analyze its influencing factors,and formulate corresponding countermeasures.Methods through questionnaire survey,investigate satisfaction degree of hospitalized elderly patients with cerebral apoplexy from May 2015 to May 2016.Results Statistics of impatient’s satisfaction showed overall satisfaction degree was 73.6%,and degree of service attitude,medical technology,maintenance of patient’s rights,and safe was higher than overall satisfaction;and degree of doctor-patient communication,service environment,health education,service process,cost performance,medical expenses was lower(from high to low).Further Spearman correlation analysis of relationship between each satisfaction degrees and overall satisfaction degree showed cost performance had the closest the relations with overall satisfaction,and followed by doctor-patient communication,medical technology and patient’s safety(P<0.01).Conclusion during hospitalization process of elderly cerebral apoplexy patients,we should strengthen doctorpatient communication,health education,optimize service process,improve service environment,reduce medical cost,and enhance performance to ensure inpatient satisfaction degree of patients.更多还原