【摘要】 以问卷调查的方式,运用KANO模型,设计、选择、提炼了沙洲职业工学院图书馆不同阶段服务质量指标,对其服务质量进行评估,根据不同质量指标的不同质量特性提出了改进服务质量的建议。更多还原

【Abstract】 By means of KANO model and questionnaire, this paper designs, selects and refines the service quality indexes of the library in Shazhou Professional Institute of Technology, evaluates its service quality, and proposes suggestions for improvement based on varied quality features in these indexes.更多还原