【摘要】 目的对本中心2016年度业务巡查中发现问题差错进行分析,寻求相应对策,促进采供血质量管理体系持续改进。方法汇总2016年度业务巡查相关记录,按照质量管理要素统计分析所发现问题,并提出相应对策,按照人、机、料、法、环5个因素对发现问题进行归类,从数量和所占比例这2个方面进行统计分析。结果人员因素占比最大,业务流程次之。结论对2016年度业务巡查情况进行分析,对相关问题给予持续关注并采取相应措施,进一步规范和改进业务流程,持续改进采供血工作,为临床提供合格的血液成分,为献血者提供良好的环境和服务。更多还原

【Abstract】 Objective The purpose of this study is to analyse the problems found in site inspections during 2016 in our center and propose potential countermeasures to promote the quality of management system regarding blood collection and supply. Methods By reviewing and analyzing the site inspection records,potential management issues were drawn according to center quality control requirements. Based on these data,countermeasures were proposed within the frame of five crucial criteria: men,equipment,materials,method/regulations and environment issues. The data were processed into specific numbers and overall view presented in percentage charts. Results Personnel factors appeared to be the primary concern while,process/prosedure control came second. Conclusion in order to further standardize and improve processes control,attentions should be drawn and corresponding measures must be taken to cope with concerns discussed in this paper,which serves our ultimate purpose: to provide quality blood source for clinical applications and to maintain excellent services and treatment environment for blood donors.更多还原