【摘要】 目的为了更好地做好献血者血液检测不合格结果告知工作,促进本地区无偿献血健康持续发展。方法献血后1月内,由中心工作人员,使用现代血站管理信息系统SHINOW9.0,对ALT、HBs Ag、抗-HCV、抗-HIV、抗-TP血液检测不合格的献血者进行电话反馈,除空号、错号、非本人,未留联系方式等一次性联系不上外,其余3次不同时间段联系不上者,视为告知失败,采取邮寄挂号信件处理。结果 2015年2月1日-2016年1月31日献血者血液检测不合格共计3 695人,告知成功3 302人,告知成功率为89.36%;告知失败393人,告知失败率为10.64%,失败原因为停机、关机、未接听,空号、错话、非本人,未留联系方式等。结论确保献血者献血信息的准确性和完整性,从源头把好告知成功率;加强实验室建设,排除人为干扰;提高告知方法和技巧,增强献血者满意,减少医疗纠纷的发生。更多还原

【Abstract】 Objective To improve the method of informing blood donors of disqualified blood detection results,as well as to promote healthy and sustainable development of regional blood donation. Methods Modern management information systems,such as SHINOW9.0,of ALT,HBs Ag,anti-HCV,anti-HIV,anti-TP,were used to give responses to the donors regarding their "below standard"blood test results within one month of the blood extraction. The following conditions were regarded as failures to inform: when people gave an empty or wrong number,a number that does not correspond with the donor,and when people did not leave contact information. In addition,another condition that could be considered as failure was if the donor could not be contacted by staff over three different times during a day. Results Between the 1st of February,2015 and the 31 st of January,2016,the number of"below standard"blood test results amounted to 3 695 people,of which3 302 people were informed successfully and the inform success rate was 89. 36%. On the other hand,393 people had failed results,and the inform failure rate was 10. 64%. All the failures were due to cancelled,switched off or non-answered phones,wrong numbers and not leaving contact information. Conclusion In order to ensure we have the accurate and complete information about our blood donors,we need to control the information collection from the starting point. Secondly,the construction of laboratories should be enhanced and external interference should be eliminated. Thirdly,we need to improve our communication methods and skills by giving information. We should also enhance satisfaction in blood donors,and reduce the occurrence rates of medical disputes.更多还原