【摘要】 居民是社区管理的直接受益者,其对社区管理的满意度是影响社区管理决策制定的重要依据。本文运用结构方程模型构建了社区管理居民满意度指数模型,基于湖北省武汉市江岸区百步亭社区的调研数据,分析了百步亭社区管理居民满意度情况。结果显示:居民对百步亭社区管理的整体满意度较高;内容评价对居民满意的正向影响非常显著,居民满意对居民抱怨的正向影响非常显著,居民满意对居民忠诚的正向影响比较显著,主体评价对居民满意以及居民抱怨对居民忠诚的影响都不显著。更多还原

【Abstract】 Residents are the direct beneficiaries of community management,so whether they are satisfied with it or not is a major basis upon which the authorities make their decisions. From the perspective of residents’ satisfaction,this study uses structural equation modeling method to construct a satisfaction index model of community residents,based on a survey in which satisfaction situation is analyzed for residents living in Pavilion community in Jianghan district in Wuhan City,Hubei province. Results show that the overall satisfaction is high; specifically,content evaluation has significant positive effects on residents’ satisfaction,residents satisfaction has significant positive effects on their complaints,and their satisfaction has normal significant positive effects on their loyalty. Main subject evaluation has no significant effects on residents’ satisfaction,and their complaint has no significant effects on their loyalty.更多还原