【摘要】 本文把机构性网络抱怨语中的不礼貌现象作为研究对象,通过实例分析,探寻机构性网络抱怨策略、不礼貌话语以及机构应答策略之间的关联。抱怨语的机构性和网络性增加了不礼貌话语的数量和面子威胁程度,使得不礼貌成为一种常态。面对不礼貌抱怨,特定的机构性活动类型规定了机构应答的和谐性质,规范了其应答策略。本文总结机构性网络抱怨语中不礼貌及其应答策略的应用规律以及与日常交际的差异,旨在为机构性冲突性话语的有效化解提供借鉴。更多还原

【Abstract】 This paper studies the impoliteness in the institutional on-line complaints. Through exemplificative analysis,we explore the relevance among complaining strategies,impolite utterances and institutional responsive strategies. In the study,the influence of the institutional on-line complaints’ characteristics upon the impolite strategies is discussed. Because of the influence,the number of the impolite utterances increases and their face-threatening degree densens,thus impoliteness becoming a norm. In this specific institutional activity type,the responsive strategies from the institutions are standardized to achieve harmonious response. The paper summarizes the application patterns of impoliteness and response in the institutional on-line complaints,and their differences with everyday communication,with an aim to provide clues to the effective resolution of institutional communicative conflicts.更多还原