【摘要】 目的医院门诊通过创新服务,改善患者就医感受,提高患者满意度,真正体现"以病人为中心"的服务宗旨。方法优化服务流程,提供多种预约方式,信息管理网络化,提供全方位温馨服务,成立患者服务中心,开展多学科会诊服务。结果优化门诊服务流程得到了患者、社会的认可,满意度得到提高。结论门诊工作围绕"以病人为中心"这一主题做好服务,将极大提高门诊服务质量。更多还原

【Abstract】 Objective Hospital outpatient service through innovative services,improve patient satisfaction,improve patient satisfaction,truly reflect the "patient centered" principle of service.Methods Optimize the service process,providing a variety of reservations,information management network,providing a full range of warm service,the establishment of patient service centers,to carry out multi discipline consultation services.Results Optimization of outpatient service process has been recognized by patients and society.Conclusions Outpatient service centers around the theme of "patient centered",which will greatly improve the quality of outpatient service.更多还原