【摘要】 阐述了快递企业服务质量的相关研究成果,在此基础上,分析了我国快递企业服务现状及问题,进而提出基于可靠性的快递企业服务质量提升策略。更多还原

【Abstract】 In this paper,we introduced the relevant research findings on the service quality of the express delivery enterprises,then on such basis,analyzed the current status and existing problems of the express delivery enterprises in China,and at the end,proposed the strategy to improve the reliability and service quality of these enterprises.更多还原