【摘要】 [目的 /意义]答案质量越发成为影响社会化问答(SQA)平台使用效果的重要因素。构建评测体系对SQA平台答案质量进行评价,可以优化用户体验和促进平台发展。[方法 /过程]结合专家评分法及三角模糊加权平均G1法,构建包含12个指标的SQA平台答案质量评测指标体系。通过对4个领域共40个问题的评价,证实指标体系的科学性。[结果/结论]形成一套可用于整体评价、赋予指标权重的评测体系,了解了国内SQA平台的答案质量和存在的问题,为平台发展及后续研究提供参考。更多还原

【Abstract】 [Purpose/significance]Answer quality has become an important factor which influences the usage of social Q&A platform more and more. The construction of index system to evaluate SQA platform’s answer quality,is beneficial to enhancing users’ experience and stimulating paltfom’s development. [Method/process]Based on specialist-scored method and FWG1 method,the paper constructs an answer quality evaluation index system for SQA platform,which consists 12 indexes. Its scientificity is confirmed by its application on answers of 40 questions from 4 fields. [Result/conclusion]The paper develops an evaluation index system,which can be applied to evaluating the performance of SQA answer quality in general and giving the index weight. It also helps to understand the current level and problem of China’s social Q&A,offers insights for platform development and relevant research in future.更多还原