【摘要】 随着计算机技术的普及及软硬件价格的走低,呼叫中心已经从一些由高端贵族企业转向平民化应用,呼叫中心已经开始走向普及,随着客户量的不断增加、数据处理的复杂度不断提高、业务日渐复杂等挑战的产生,呼叫中心对网络技术的要求也越来越高。Web Service具有的平台独立、低耦合等优点,使其成为呼叫中心系统开发中的重要应用技术。本文阐述了呼叫中心系统的系统架构、功能设计、Web Service在系统中的应用及使用的关键技术,在仔细分析用户需求的基础上,设计了呼叫中心系统中Web Service的应用方案。更多还原

【Abstract】 With the popularity of computer technology and lower hardware and software prices, call center has shifted from some high-end aristocratic enterprises to civilian applications, call center has begun to spread, with the increasing number of customers, data processing complexity continues to increase, business increasingly complex challenges such as the emergence of call center on the network technology requirements are getting higher and higher. Web Service has the advantages of independent platform and low coupling, which makes it an important application technology in the development of call center system. This paper describes the system architecture of the call center system, the function design, the application and the key technology of the Web Service in the system. On the basis of careful analysis of the user’s needs, the application scheme of the Web Service in the call center system is designed.更多还原