【摘要】 高校扩招、大众教育提高了我国国民整体素质,同时也带来一系列教育质量问题。以高等院校生存和发展的根基——教育服务质量为研究对象,以高等教育服务的直接载体——学生满意度为切入点,采取问卷调查法、实证分析法和层次分析法,构建基于学生满意度的指标评价体系,对某高校教育服务质量进行评估,针对存在的问题提出有针对性的政策建议。更多还原

【Abstract】 With the expansion of college students as well as the popularity of education,our nation’s behavior has been greatly improved. But in the meantime,it brings series of problems in education. In the article,we focus on the basic line of the development of Universities——the service quality of education as the study object,studying from the aspect of students’ satisfaction which is the direct body of college education service,and use the questionnaire survey,empirical analysis as well as AHP to make the analysis. We build the evaluation system of students’ satisfaction to evaluate the college service quality,and based on the result,the corresponding suggestions are put up.更多还原