节点文献
谈如何通过医患沟通提高患者满意度
How to improve patient satisfaction through doctor-patient communication
【摘要】 近年来我国医患关系日趋紧张,医疗纠纷数量明显增加且呈逐年上升的趋势,患方侮辱伤害医生的事件时有发生,且个别地区连续发生杀害医生的恶性事件,引发的社会反响也越来越大。通过系列调查可以看到,在同等医疗水平条件下,接受过系统全面医患沟通课程的临床医生能取得良好的沟通效果,能提高患者的满意度,保持医患和谐。
【Abstract】 In recent years,China’s increasingly tense doctor-patient relationship,the number of medical disputes increased significantly and showed an increasing trend with the doctor to insult to injury when the incident occurred,and the continuous occurrence of malignant events in some areas the killing of doctors,social repercussions caused by more and more,through a series of investigation can be seen in the same medical the level of conditions,receive a comprehensive doctor-patient communication curriculum system of clinicians can achieve good communication effect,can improve patient satisfaction,maintain the harmony between doctors and patients.
【Key words】 doctor-patient communication curriculum; residents doctor; patient satisfaction;
- 【文献出处】 经济研究导刊 ,Economic Research Guide , 编辑部邮箱 ,2016年32期
- 【分类号】R197.323
- 【被引频次】2
- 【下载频次】126