【摘要】 目的了解出院患者对优质护理工作延伸服务的满意度。方法 2014年2月至2015年1月,便利抽样法选择新疆维吾尔自治区人民医院58个护理单元接受延伸服务的6074例出院患者为研究对象,采用自行设计的延伸服务满意度调查表对其进行电话随访调查。结果出院患者的延伸服务满意度评分为(37.39±5.013)分,与护理直接相关的项目总评分为(11.27±1.542)分,满意度较高。结论护理延伸服务的实施,有利于提高患者的满意度,促进优质护理服务的不断深入发展。更多还原

【Abstract】 Objective To understand the satisfaction level of discharged patients towards extensional service of quality care.Methods Totally 6074 cases were randomly selected and investigated by using self-designed questionnaire completed by telephone follow-up.Results The satisfaction score was(37.39±5.013),the total score of the items that directly related to nursing was(11.27±1.542),which indicated a high level of satisfaction.Conclusions The application of the extensional service can help to improve the patient’s satisfaction,and promote the extensional development of nursing service persistently and healthily.更多还原