【摘要】 目的探讨微信对神经内科护士服务质量的影响。方法我院神经内科自2015年起在科室管理中应用微信平台,建立微信圈,以实现信息传递、护理质量监督和业务学习,比较微信圈建立前后护理质量的变化、护理管理执行情况、护理不良事件的发生率以及患者满意度变化。结果使用微信后,护士在基础护理、专科护理、危重患者护理等方面的护理质量评分高于管理前,差异有统计学意义(P<0.05)。重要信息知晓、本周重点工作的完成、护理方法及改进措施的执行情况均好于管理前,护理不良事件少于管理前,患者的满意度高于管理前,差异有统计学意义(P<0.05)。结论微信可提高神经内科的护理管理效率,减少护理不良事件,改善护理服务质量。更多还原

【Abstract】 Objective To explore the effect of We Chat on the nursing quality in neurology department. Methods We Chat platform was applied in the management on neurology department in our hospital since 2015. We Chat friends circle was established to transmit information, supervise nursing quality and learn professional knowledge. Compared the changes of nursing quality, nursing management implementation, the incidence of nursing adverse events and patient satisfaction before and after the establishment of We Chat friends circle. Results After the application of We Chat, the scores of nursing quality regarding basic nursing, specialist nursing, critical care and other aspects were higher than those before with statistically significant difference(P<0.05). Important information awareness, the completion of the work in this week, the implementation of nursing methods and improvement measures were better than those before. The number of nursing adverse events was less than before. Patient satisfaction was higher than before with statistically significant the difference(P<0.05). Conclusion We Chat could improve the efficiency of nursing management in neurology department, reduce nursing adverse events and improve nursing quality.更多还原