【摘要】 目的现况调查广东省某三甲医院MR室检查的预约时间、候诊时间以及患者的满意度,探讨它们之间的关系。方法采用自行设计问卷,对2014年4~6月在广东省人民医院MR室进行过MRI检查的患者或患者家属进行电话回访,所得数据经Excel整理,输入统计学软件包SPSS 17.0进行分析。结果省医MR室达满意以上的满意度为91.25%。预约时间的中位数为3天,重数为3,四分位间距为2天。等待时间的中位数为60 min,重数为30,四分位间距为90 min。预约时间与满意度相关性无统计学意义。等待时间与满意度成负相关,相关系数为-0.223,差异具有统计学意义。结论等待时间与满意度成负相关,有效地持续改进流程管理,缩短患者等待时间,是提高患者满意度的可行办法。更多还原

【Abstract】 Objective To investigate the appointment time,waiting time and patient satisfaction of MR laboratory examination of Guangdong General Hospital and the relationship between them. Method We used a self- designed questionnaire to investigate patients or their family members who take the MRI examination from April to June in 2014 through telephone. The data obtained was arranged by Excel and analyzed by SPSS17. 0. Result The patient satisfaction was 91. 25%. The median of appointment time was 3 days,the mode was 3 days,and the inter-quartile range was 2 days. The median of waiting time was 60 minutes,the mode was 30 minutes,and the inter-quartile range was 90 minutes. The correlation between appointment time and patient satisfaction was not statistically significant. Waiting time was negatively correlated with patient satisfaction, and the correlation coefficient was- 0. 223. Conclusion Waiting time was negatively correlated with satisfaction. Continuous improvement and process management could effectively shorten the waiting time of patients,which is feasible way to improve patient satisfaction.更多还原