【摘要】 通过对机场市场定位、机场基础设施建设及其旅客服务特点的分析,构建机场旅客服务质量评价指标体系。采用粗糙集原理确定指标权重,应用物元分析原理构建机场旅客服务质量的多级物元模型,并介绍具体的操作步骤。以正定国际机场作为实证研究对象,研究结果表明粗糙集理论结合多级物元模型是一种比较好的评价机场旅客服务质量的方法。更多还原

【Abstract】 Analyses the airport market position, the airport infrastructure and the characteristics of the passenger service, establishes the evaluation index system of airport passenger service quality. Applies rough sets theory to calculate index-weight, establishes multilevel matter-elements model of the airport passenger service quality by the application matter-elements theory, and introduces the detailed operation procedures. Chooses the Zhengding International Airport as the empirical research object, the results indicate that multilevel matter elements model unites rough sets theory is a better method for evaluating airport passenger service quality.更多还原