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实名制预约挂号服务方式与效果的探讨

Discussion on the Method and Effect of Real Name Registration Service

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【作者】 胡广赵士曼林晓红吴丽英彭巧庆

【Author】 HU Guang;ZHAO Shi-man;LIN Xiao-hong;WU Li-ying;PENG Qiao-qing;Customer Service Department of the Affiliated Hospital of Guangdong Medical College;

【机构】 广东医学院附属医院客户服务部

【摘要】 门诊实名制预约挂号服务逐渐在各地医疗机构推行和开展。该院提供电话预约、网上预约、诊间预约、现场预约、自助机预约等多种预约渠道,患者可根据自身习惯,选择预约方式。本着方便群众就医、提升医院服务水平为目标,缓解门诊候诊秩序,更好地满足患者就医需求,缩短在医院等待时间。优化就诊流程,提供优质服务,提高患者满意度。

【Abstract】 Outpatient real name system to make an appointment registration service gradually implemented and carried out throughout the medical institutions. Our hospital offers telephone booking, online booking, reservation, booking, booking,and other reservation channels, patients can choose according to their own habits, the way. With the purpose of the convenience of the masses for medical treatment, enhance the level of hospital services as the goal, to relieve patient waiting order and better meet the medical needs of patients, the relationship in the hospital waiting time. Optimize treatment process,provide quality service, improve patient satisfaction.

  • 【文献出处】 中国卫生产业 ,China Health Industry , 编辑部邮箱 ,2015年20期
  • 【分类号】R197.32
  • 【被引频次】2
  • 【下载频次】94
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