【摘要】 目的对绩效考核应用于病案管理中的临床效果进行分析与探讨。方法选择该院内科作为调查研究科室,选取2013年9月—2014年8月期间收治的41例患者,设为试验组,同时选取2012年9月—2013年8月期间收治的41例患者,设为对照组。该院自2013年9月开始实施绩效考核,观察该科室实施绩效考核前后两组患者的病案的质量情况、患者的满意程度及患者的投诉情况。结果试验组患者的病案质量的完善率(93.61%)、患者的满意程度(97.57%)均明显高于对照组患者的病案质量的完善率(60.08%)、患者的满意程度(51.22%);试验组患者的投诉率(2.44%)明显低于对照组患者的投诉率(34.15%),差异有统计学意义(P<0.05)。结论实施绩效考核,可以提高医务人员整体的专业水平,认识了病案管理的重要性,提高了病案质量的完善率,患者较为满意。更多还原

【Abstract】 Objective To apply to case management in the performance evaluation of the clinical results were analyzed and discussed. Methods Hospital Division I as a research department, and from patients admitted to the department since September2012-2014 September period, 82 patients were randomly selected, which were divided into a control group and the experimental group two, each group of 41 patients in the control group in September 2012 did not begin in September 2013 prior to the implementation of performance appraisal; experimental group in September 2013-2014 in September after the implementation of performance appraisal. The department was observed before and after the implementation of quality performance assessment of medical records of two groups of patients, patient satisfaction and patient complaints. Results The medical records of patients with quality improvement rate of the test group(93.61%), the patient’s degree(97.57%) were significantly higher satisfaction with the quality of the patient’s medical records to improve the rate(60.08%), patient satisfaction(51.22%); complaint rate of the test group of pa-tients(2.44%) was significantly lower than the complaint rate(34.15%) of patients in the control group, were statistically signifi-cance(P<0.05). Conclusion The implementation of performance appraisal, medical personnel can improve the overall level of professionalism and understanding of the importance of case management, improve the quality of medical records to improve the rate,the more satisfied patients.更多还原