【摘要】 参考咨询是图书馆的一项重要业务。目前移动服务是图书情报界研究和应用的重点。文章以CNKI收录的主题为参考咨询类的论文为样本,列举了国内图书馆参考咨询的应用现状,根据移动服务的实际需求,制定了基于微信的智能问答系统的解决方案。以南京大学图书馆的微信智能问答系统为例,依照既定的技术思路,详细阐述了实践过程和应用效果。更多还原

【Abstract】 Reference service is an important business of library, and the mobile service is the focus of research and application of library recently. Taking the theme about reference in CNKI as an example,this paper lists the status of the reference application in domestic library. The paper draws up solution plan with We Chat of intelligent question-answering system based on actual demand for mobile services. Based on intelligent question-answering system of Nanjing University Library,the paper illustrates the application process and the practice effect in accordance with established technical ideas.更多还原