【摘要】 政府满意度是政府绩效评估的重要依据,是现代政府执政能力的重要体现。在汶川地震中,灾区群众对政府的满意度呈现两个特征:一是对中央政府满意度高,对地方政府满意度低;二是尽管灾后重建取得巨大成就,但对各级政府的满意度都在下降。本研究的解释逻辑是:国家治理中合法性与有效治理之间的关系,决定了各级政府的行为和群众的满意度。(1)灾区群众对中央政府的满意度是基于对国家合法性的评价,而对地方政府则是基于对有效治理的评价。两种不同的评价逻辑,导致了中央政府满意度一直高于地方政府。(2)在灾后重建过程中,地方政府在政策执行中的"变通"和政策验收中的"共谋",导致地方政府有效治理下降,致使群众对其满意度降低。(3)地方政府有效治理的下降,导致群众对中央政府有效治理的质疑,影响到群众对中央政府的认同,造成群众对其满意度下降。更多还原

【Abstract】 This paper develops theoretical and empirical explanation of satisfaction with government through case study in disaster recovery after Wenchuan earthquake.In the case of Wenchuan,satisfaction with government has two characteristics:The one is satisfaction with central government is always higher than that with local government,the other is satisfaction with central and local governments both decline in the process of rebuilding.This paper argues that appraises to central government is based on legitimacy,while appraises to local government is based on effective governance;as a result,satisfaction with central government is always higher than local government.The decline of satisfaction with local government is related to the decline of life satisfaction due to the deviations and goal displacement in policy implementation processes.The decline of satisfaction with central government is due to its ineffective governance on local government for their collusions and compromises.更多还原