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银行个人理财业务中顾客忠诚度影响因素的实证研究——基于结构化方程方法
Empirical Study of the Factors Affecting the Loyalty of Customers in Banking’s Individual Financial Services
【摘要】 随着社会经济的全面发展,国内居民人均收入水平持续上升,商业银行纷纷开展个人理财业务。然而,目前银行业开展的理财服务效果如何、开展什么样的理财服务才能吸引更多的理财客户,理论界还尚未定论。本文就是通过调查问卷的形式收集有关商业银行个人理财服务忠诚度的影响因素数据,运用结构化方程模型进行分析,从而得到相关结论。最后,对商业银行个人理财服务提出建议。
【Abstract】 With the development of the society,the income of domestic residents has risen a lot. The banks develop the individual financial services actively. There is no conlusion about the effect and methods of financial service in theoretical circle. This paper investigates the factors that affect the loyalty of individuals to the financial services of banks. With the method of structural equation model,we draw some conclusions. Finally,we give some advises about individual financial services in the business bank.
【关键词】 个人理财;
顾客忠诚;
结构化方程;
影响因素;
【Key words】 individual financial services; loyalty of customers; structural equation model; influence factors;
【Key words】 individual financial services; loyalty of customers; structural equation model; influence factors;
【基金】 江苏省社会科学基金项目(14EYB007);江苏高校优势学科建设工程资助项目;江苏政府留学奖学金
- 【文献出处】 南京财经大学学报 ,Journal of Nanjing University of Finance and Economics , 编辑部邮箱 ,2015年05期
- 【分类号】F832.2
- 【被引频次】15
- 【下载频次】256