【摘要】 文章依据服务质量理论,并通过对机场旅客服务流程的实例分析,构建机场旅客服务质量评价指标体系。运用粗糙集理论计算指标权重,结合模糊多层次评价模型,对机场旅客服务质量进行综合评价。建立评价系统,并实例验证。更多还原

【Abstract】 Based on the service quality theory and the analysis of airport passenger service process,establish theevaluation index system of airport passenger service quality. Calculate the index weight by rough set theory,combinedwith multi-level fuzzy evaluation model,to evaluate airport passenger service quality comprehensively. Then establishevaluation systems,and verify examples..更多还原