【摘要】 目的:探讨品管圈(QCC)活动在提升临床各科室对供应中心满意度的作用。方法:消毒供应中心骨干成员组成QCC活动小组,依据QCC活动步骤即选定主题、圈徽、圈名选定、活动计划、把控现状、对策解析、确定效果等步骤进行QCC活动,观察QCC活动前后各科室对消毒供应中心满意度。结果:QCC活动实施后临床各科室对一次性无菌用品供应满意度、手术器械供应满意度、消毒供应中心环境满意度、服务态度满意度及处理问题能力满意度均明显高于QCC活动实施前(P<0.05);QCC实施后的团体和谐度、责任感、愉悦感、凝聚力及解决问题能力均明显高于实施前。结论:品管圈活动可有效提升临床科室对供应中心服务的满意度,并提升消毒供应中心内部成员的和谐度、责任感、沟通配合、愉悦感、凝聚力及解决问题能力。更多还原

【Abstract】 Objective: To explore the role of QCC in enhancing the satisfaction of clinical departments to the Central sterile supply. Methods: 10 core members of QCC activity group were from central sterile supply. QCC activities based on step- outs. Selected topics,selected the name and emblem of the circle.Clan the circle activity,control current situation,resolve and determine the effect of QCC activity. Results: The satisfaction of disposable sterile supplies,surgical instruments,sterile supply center environment,service attitude and problem solving ability by clinical departments after QCC activities were significantly higher than before the implementation of QCC activities,P < 0. 05. The group harmony,responsibility,pleasure,cohesion and problem- solving abilities after QCC activities were significantly higher than before the implementation of QCC,P < 0. 05. Conclusion: QCC activity could enhance the clinical departments satisfaction to supply center services,and enhance the harmony,responsibility,communication and coordination,pleasure,cohesion and problem- solving skills of the internal members of the central sterile supply.更多还原