【摘要】 目的:探讨临床护理管理质量与护患纠纷的关系。方法:对临床护理管理质量方面的投诉原因进行分析、总结。结果:投诉主要集中在医疗收费、服务态度、沟通技巧、法律意识及业务能力。结论:提高临床护理管理质量是减少护患纠纷的关键。更多还原

【Abstract】 Objective: To investigate the relationship between the quality of clinical care management and nurse-patient disputes. Methods: The clinical reasons for complaint in care management quality were analyzed and summarized. Results: The complaint focused on medical fees, service attitude, communication skills, legal awareness and business skills. Conclusion: To improve the quality of clinical care management is the key to reduce the nurse-patient disputes.更多还原