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提高临床护理管理质量避免护患纠纷的体会
Experience for improving the quality of clinical care management to avoid nursing disputes
【摘要】 目的:探讨临床护理管理质量与护患纠纷的关系。方法:对临床护理管理质量方面的投诉原因进行分析、总结。结果:投诉主要集中在医疗收费、服务态度、沟通技巧、法律意识及业务能力。结论:提高临床护理管理质量是减少护患纠纷的关键。
【Abstract】 Objective: To investigate the relationship between the quality of clinical care management and nurse-patient disputes. Methods: The clinical reasons for complaint in care management quality were analyzed and summarized. Results: The complaint focused on medical fees, service attitude, communication skills, legal awareness and business skills. Conclusion: To improve the quality of clinical care management is the key to reduce the nurse-patient disputes.
- 【文献出处】 中医临床研究 ,Clinical Journal of Chinese Medicine , 编辑部邮箱 ,2014年04期
- 【分类号】R47
- 【被引频次】4
- 【下载频次】43