【摘要】 人性化服务是现代医疗服务的新模式。检验科作为医院的重要组成部分,其服务质量的优劣,影响着医院的发展。检验科工作人员必须转变服务理念,改善服务环境,加强质量管理,缩短检验结果等待时间,制定合理的检验项目组合,不断提高检验服务质量,以满足人民群众日益增长的健康需求,促进检验科乃至医院的长远发展。更多还原

【Abstract】 Humanistic healthcare service is a new mode of modern healthcare service. As a crucial part of hospital functional departments, clinical laboratory plays an important role in the existence and development of hospital. In order to continuously improve the quality of clinical laboratory services, meet the demands of general public for better healthcare, and promote the further development of clinical laboratory and hospital, laboratory staffs should change the service concept, improve the service environment, strengthen the quality control management, shorten the laboratory turnaround time, and formulate reasonable inspection index combination.更多还原