【摘要】 文章比较物联网与读者关系管理(图书馆CRM)的内涵与体系结构,指出物联网能够跨越多个渠道收集最详细的读者信息,弥补图书馆CRM的不足,成为实现图书馆CRM的助推器。提出如何构建物联网环境下读者关系管理的创新体系。更多还原

【Abstract】 The article first talks about the obstacle when applying Internet of Things and reader relationship management to library. By comparing the connotations and system structures of Internet of Things and reader relationship management( library CRM), it demonstrates that the Internet of Things can gather the most detailed reader information from various sources to remedy the deficiency of existing library CRM, thus becoming a library CRM booster. Finally, the article puts forward how to build innovation system of reader relationship management under the environment of Internet of Things.更多还原