【摘要】 以图书馆用户为中心,借鉴CRM-BSC模型,从用户价值、用户满意、用户互动、用户知识四个方面构建一套图书馆网站评价指标体系,并以此体系对湖南地区高校图书馆网站进行实证评价研究。更多还原

【Abstract】 Taking the library users as the priority, this paper proposes an evaluation index system for library websitesbased upon the CRM-BSC Model. This index system includes four areas: user value, user satisfaction, user interaction and user knowledge. The paper then conducts an empirical study on university library websites in Hunan Province in accordance with the index system.更多还原