【摘要】 图书馆服务满意度是通过测评来了解图书馆所提供的服务是否能够满足读者的实际需求。我根据应用型本科院校图书馆提供服务的实际情况,在LIBQUAL+^TM的基础上,初步设计出应用型本科院校图书馆服务满意度量表,同时对该量表进行信度和效度的检验,完善后的量表包括5个维度19个指标,符合量表的信度和效度要求,说明该量表对应用型本科院校图书馆服务满意度的测量具有一定的参考价值。更多还原

【Abstract】 Satisfaction of library service depends on whether the reader’ needs are fully met.Based on the actual conditions and the LIBQUAL + ^TMmodel,this article presents a scale design of satisfaction in library service.The design consists of 19 items and 5 dimensions.Overall,this improved scale has fulfilled requirements for reliability and validity and will offer some reference for measuring satisfaction of library service.更多还原