【摘要】 社会竞争日益激烈,导致企业员工的情绪波动、工作压力越来越大。中层管理者是企业的中坚和脊梁,其情绪波动,工作压力以及工作满意度对企业的绩效、关键人才保留和长期发展至关重要。作者首先分析企业中层管理者的作用和特点,然后通过问卷的方式调查企业中层管理者情绪劳动、工作压力、工作满意度及离职倾向的程度,并深入探讨情绪劳动与后三者之间的关系。更多还原

【Abstract】 The increasingly keen social competition,result in employees’ emotional fluctuation,professional pressure more and more intense.The Middle-level managers are the backbone of the enterprise,and their emotional fluctuation,job stress and job satisfaction is very important for enterprises’ performance,reservation of talents and long-term development.Firstly,the author analyzes the role and the features of the middle-level managers.Then through questionnaire survey,the author analyzes the middlelevel managers’ current situation of emotional labor,job stress,job satisfaction and turnover intention.After these,the author further to explore the relationship between emotional labor and the latter three.At last,on the basis of the study,we put forward corresponding suggestions respectively on the enterprise and the Middle-level managers themselves.更多还原