【摘要】 目的了解三级甲等医院内部服务质量、工作满意度等对门诊护士离职意向的影响。方法采用内部服务质量调查表、明尼苏达满意度问卷短式量表和离职意向问卷,对深圳和武汉2市15家三级甲等医院355名门诊护士进行调查。结果不同年龄、护龄、职称、内部服务质量得分和工作满意度得分的门诊护士离职意向差异有统计学意义(P<0.05或P<0.01);多因素分析显示,职称、内部服务质量和工作满意度对离职意向具有显著的影响(P<0.05或P<0.01)。结论职称、医院内部服务质量和工作满意度是门诊护士离职意向的重要影响因素,提升医院内部服务质量和门诊护士工作满意度,对于降低其离职意向有重要意义。更多还原

【Abstract】 Objective To explore the relationship among internal service quality, job satisfaction and turnover intention of outpatient nurses in class Ⅲgrade I hospitals. Methods A survey was conducted in 355 new nurses through Survey of Internal Servqual Inventory, Minnesota Satisfaction Questionnaire and Turnover Intention Questionnaire. Results Influence factors of turnover intention included age, work of length, professional title, internal service quality and job satisfaction(P<0.05 or P<0.01); the prediction coefficient of professional title, internal service quality and job satisfaction to turnover intention were statistically significant(P<0.05 or P<0.01). Conclusion Professional title, internal service quality and job satisfaction are significant influence factors of turnover intention.更多还原