【摘要】 目的在三甲医院体检中心引进精细化管理体系,通过实践总结出本中心的规范化管理经验,提升服务能力,满足体检中心获得可持续性发展的需要。方法在传统医院管理基础上合理应用精细化管理体系在体检工作中,设置和管理好每个环节,合理利用医疗资源。结果通过运用精细化管理体系,加强体检中心内部管理,将体检和健康管理有机结合,使医疗质量、服务水平和能力都得到全面提升,提高客户满意度。讨论三甲医院体检中心开展精细化管理是必要的、可行的、有效的,是体检中心在管理发展上的趋势。更多还原

【Abstract】 Objective Meticulous management system was introduced in medical examination centers in a large hospital,The regulations of center were summarized according to practical experience,with which to enhance service capabilities and satisfy the requirements of sustainable development.Methods The advanced meticulous management system was applied on the basis of the traditional hospital management,which would help to set up and manage every keys,and conduct reasonable allocation of medical resources.Results Through the introduction of meticulous management system in medical centers,the internal management of the medical center was improved,physical examination and the health management were integrated well,and the medical capability as well as the service quality were improved.The customer satisfaction was improved greatly.Discussion It is necessary,feasible and beneficial for the medical centers in large hospitals to carry out meticulous management,which is a trend in the development of medical center management.更多还原