【摘要】 目的明确产品服务系统的概念,分析产品服务系统的核心组成元素和分类,提出产品服务系统仿真模型的基本特性,创建产品服务系统的层-蓝图仿真模型,实现产品服务系统的可视化。方法将分层建模法与服务蓝图法相结合,以分层建模法描述产品服务系统的核心元素和类型,以服务蓝图法描述产品服务系统各组成元素的关系以及服务流程。结论产品服务系统的层-蓝图仿真模型实现了产品服务系统结构、功能和行为的初步仿真。更多还原

【Abstract】 Objective To define the concept of product-service system,analyze the core elements and classification of product-service system,establish the basic features of product-service system′s simulation model,realize the visualization of product-service system. Methods The layer method was used to describe the primary elements of the system,while the blueprint of the service was used to describe the relationship of them and the processes of service,layer-blueprint simulation model method was created by the combination of layer method and blueprint of the service.Conclusion Initially,layer-blueprint simulation model emulates structure,function and behavior of product-service system successfully.更多还原