【摘要】 复旦大学图书馆于2009年和2012年两次采用同样内容和方式进行的读者满意度调查,四组数据平均满意度提高6%。本文介绍读者满意度调查的内容和结果,并结合图书馆服务进行相应分析。更多还原

【Abstract】 According to the reader satisfaction surveys conducted in 2009 and 2012 by Fudan University Library,the four sets of data were improved 6% in comparison.The paper makes a detailed introduction to the survey,and analyzes it to shed new lights on library practices.更多还原