【摘要】 本文采用实地问卷调查数据,以纳税人的真实需求为导向,实证分析了税务机关现有纳税服务项目的重要性和有效性,在此基础上,利用满意度矩阵分析方法探讨了纳税服务工作的未来改进方向和重点,并给出了相关政策建议。更多还原

【Abstract】 Through using the data collected from questionnaire survey and oriented in real demand of taxpayers,this paper analyzes empirically the importance and efficiency of current tax service items provided by tax authorities.And on this basis,it puts forward some suggestions on the direction and key points of improvement of tax service through the method of satisfaction matrix.更多还原