【摘要】 复旦大学图书馆近年来在主校区没有建新馆的环境下,推出以读者为中心的服务,包括:图书馆服务推广活动、新生图书馆知识培训、建立读者意见反馈系统、传统服务创新、推行柔性化服务、因地制宜改善图书馆服务环境、拓展和深化学科服务等,同时采取措施提升馆员综合素养。最后对图书馆于2009年和2012年两次采用同样内容和方式进行的读者满意度调查的结果进行了探讨与分析。更多还原

【Abstract】 Without a new library building on the main campus,Fudan University Library launched several innovative reader-oriented services,which include library service promotion,new students orientation,readers’feedback system,innovation of traditional service,soft service,library environment improvement,and subject service in depth.At the same time,the library took measures to improve librarians’accomplishment.Besides,the article discusses and analyses the results of the reader satisfaction surveys in 2009 and 2012 which used the same questions in the same way.更多还原