【摘要】 知识流程外包(KPO)是面向知识流程业务的知识密集型的新型服务外包模式,它呈现出快速发展的趋势并日益受到重视。考虑到KPO的复杂性和知识特性,KPO中知识性风险的防范成为重要课题。在现有文献基础上,本文尝试提出KPO知识性风险要素框架,进一步分析国内两个典型KPO企业(易唯思中国和江苏舜禹)的主要做法,最后提出契约、信任和技术三种风险防范机制。这一研究将丰富现有KPO风险理论,同时为KPO实践者提供一定的理论指导。更多还原

【Abstract】 KPO (Knowledge Process Outsourcing) is an enterprise-knowledge-process-oriented outsourcing model referring to knowledge-intensive services, which presents a rapid growth trend and has drawn more attention. The issue of knowledge risks prevention in KPO is an important one considering its characteristics of complexity and knowledge-related. Based on the existing literature, this paper tries to put forward a framework of knowledge risk factors in KPO; and then it applies the framework to analyze two cases of Evalueserve (Shanghai) and Sunyu Infotech (Nanjing), which are typical KPO providers with a storied history for risk prevention. In doing so, three kinds of risk prevention mechanisms (contract, trust and technology) are derived that shed light on how the KPO provider prevents knowledge risks effectively. With its findings, this study contributes to the knowledge on KPO risk, and provides a useful reference for KPO practitioners.更多还原