【摘要】 在对物流服务价值及需求特点归纳之后,对物流服务质量的客户感知及测评研究进行评述,并根据质量管理的层次对物流服务质量管理研究进行了归类,最后指出了进一步研究的方向。更多还原

【Abstract】 After summarizing the value and demand characteristics of logistics services,the paper reviews studies on the customer perception and measurement of the quality of such services,categorizes these studies according to the hierarchy of quality management and finally points out direction for further research.更多还原