【摘要】 在对云计算技术和呼叫中心技术进行深入研究的基础上,设计了一种云计算呼叫中心系统,探讨了基于云计算的呼叫中心系统在高校中的应用。呼叫中心是利用计算机电信集成技术建立起来的综合信息服务系统,云计算是一种基于互联网的相关服务的增加、使用和交付模式,通过这种模式,共享的软硬件资源和信息可以按需提供给计算机和其他设备。云计算的出现,给呼叫中心领域带来了变革,突破了传统呼叫中心的局限性。更多还原

【Abstract】 Based on study of cloud computing and call center technology,a call center system of cloud computing is designed,and it is investigated for call center research based on cloud computing application in universities.The call center is a comprehensive information service system built by using computer telecommunications integration technology.Cloud computing is an service increases,use and delivery mode based on Internet.Shared hardware resources and information can be provided to computers and other equipment.Cloud computing brings changes to the field of call center,break through the limitations of traditional call center.更多还原