【摘要】 目的探讨护士分级管理绩效考核的方法与效果。方法对护士分级,设置护士岗位、职数、岗位系数,明确各级护士职责、流程、工作标准,实施护士绩效考核并进行效果评价。结果护士对工作满意度提高,离职率降低;住院病人对责任护士知晓率、满意度以及出院病人电话回访满意度提高;严重护理缺陷、护理意外事件、护理投诉减少,差异均具有统计学意义(P<0.01或P<0.05)。结论实施护士分级与绩效管理,有利于护理队伍稳定,保障护理安全。更多还原

【Abstract】 Objective To explore the application and effects of grading performance appraisal of clinical nurses.Methods The measures included classifying the nurses into different grades,identifying nursing positions,the number of nurses in various positions and positions’ coefficients,developing nursing duties procedures,work standards for different grades,and implementing performance appraisal.Results The job satisfaction of nurses was increased and the turnover rate was reduced.The rate of awareness and satisfaction of inpatients and telephone interviews satisfaction of discharged patients were improved.Serious nursing defects,accidents and complaints were reduced(P<0.01 or P<0.05).Conclusion Application of grading performance appraisal of clinical nurses is a conducive way to stable nurse team and ensure nursing safety.更多还原