【摘要】 [目的]针对新农合工作现状进行满意度影响因素分析,寻求科学决策参考。[方法]量表设计及问卷调查后建立累积比数logis-tic回归模型进行满意度影响因素分析,借助SPSS17.0和SAS工具进行数据处理。[结果]需求满足程度、制度可靠性、疾病报销种类和服务态度为新农合满意度主要影响因素,并建立累积比数logistic回归方程。[结论]满足主体需求、完善制度、提高服务效率和便捷化手续流程是提高满意度的主要方面;该模型方法具有科学实效性。更多还原

【Abstract】 [Objective] According to new rural cooperative medical work situation,influencing factors analysis is used to offer science decision reference.[Method] After scale design and questionnaire survey,cumulative score logistic regression model is used to analyze satisfaction factors;data processing can be completed by SPSS.17 and SAS.[Result] Requirement satisfaction degree,system reliability,disease dispatch kinds and service attitude are major influencing factors of new rural cooperative medical work and cumulative score logistic regression is built.[Conclusion] The satisfaction of requirements,perfect system,the improvement of service efficiency and quick procedure are major aspects of satisfaction improvement of new rural cooperative medical work.The model and method has practical applicability and scientific effectiveness.更多还原