【摘要】 目的落实优质护理服务,提高护理质量。方法为患者提供全流程、无缝隙、全方位、多层次的优质高效服务,实施人性化护理服务。结果提升了护士职业形象和整体素质,增强了护理服务意识,提高了病人满意度,降低了"红灯"率。结论实施人性化护理服务,对提高护理工作价值的内涵、病人满意度、医院的社会和经济效益有着积极的作用。更多还原

【Abstract】 Objective To fulfill good care of nursing service,improve the quality of nursing.Methods To provide the high quality and efficient service of the whole process,seamless,omni-directional and multi-level form for the patients,implement the humanistic nursing services.Results Establishment of good nursing service wardt promoted the professional image of nurses and overall quality,increased the nursing service and the patients’ satisfaction,reduced the rate of "red light".Conclusion Implementation of the humanistic nursing services has the positive role in improving the value of the content of nursing,the patients’ satisfaction and hospital’s social and economic effect.更多还原