【摘要】 阐述港澳地区公共图书馆应用"超市化"管理,具有舒适休闲的服务环境、人性化与情感化的服务管理、人工与自助兼备的服务形式、共建共享的服务资源、丰富多样的服务内容等服务特色,分析在服务管理、资源建设、读者管理、馆员素质等方面的经验和启示,提出一些看法和建议。更多还原

【Abstract】 Expounds the public libraries in the regions of Hong Kong and Macao applying the "supermarket" management,it has many unique features,such as comfortable and leisure environment,human and emotional service management,manually and automatically service forms,co-construction and sharing service resources,freigebig content.From these features,analyses some experiences on the part of service management,resources construction,audience management and the librarians’ upgrading,and puts forward some opinions and suggestions.更多还原