【摘要】 公共服务战略管理是战略管理途径在公共服务领域的运用,是制定公共服务战略并实施和评价战略的过程,以此更好地满足公共需求。公众是公共服务最直接的受众,应该把公众纳入公共服务战略管理的研究框架之中。同时,适当的公众参与对公共服务的有效供给及公共服务战略绩效的提高有着十分重要的作用。更多还原

【Abstract】 Strategic management of public services is a strategic management approach in the public services,and a process of developing,implementing and evaluating strategies,in order to better meet public demand.Being the most direct audience,the public should be incorporated into the research framework of strategic management of public services.Meanwhile,appropriate public participation plays an important role in the effective supply of public services and improving their performance.Based on such understanding,this paper explores the causes,mechanisms and significance of public participation in strategic management of public services,hoping to enrich the theoretical research and provide a useful reference to the practice.更多还原